• “Conditions” means these terms and conditions;
  • “Online Sales” means sales of Goods and Services conducted through the Website;
  • “Goods” means the tires, wheels and parts (including any fitting of the tires or any parts for them), batteries or services which is to supply in accordance with these Conditions;
  • “Customer” means the person whose offer for the Goods is accepted by;
  • “Services” means services displayed for sale on the Website;
  • “Users” means the users of the Website collectively;
  • “User Information” means the details provided by you on any application to buy Goods or Services from us via the Website;
  • “We/us/our” means operated by IVD-AUTO EOOD;
  • “Website” means the website located at or any subsequent URL which may replace it;
  • “You/your” means a user of the Website;


This website is operated by IVD-AUTO EOOD “limited” and the Goods you purchase will be supplied by IVD-AUTO EOOD or one of it’s Franchisees or agents. We are registered in Bulgaria under company number 130780315, our business address is 8, Rikkardo Vakkarini Str., Sofia Zip: 1404, Bulgaria Our VAT number is BG130780315. You can find Our warehouse locations and Our contact information by visiting Contacts page.

More detailed information about IVD-AUTO EOOD, and Our network is available at Our page – About US.


We will use your personal information in accordance with our Privacy Policy.


You may place an order to purchase Goods advertised for sale on this website by following the on screen prompts after clicking on the item you wish to purchase. You will have an opportunity to check and correct any input errors in your order up until the point at which you place your order by clicking the “Place Order’ button.

If you submit an order for goods via this website by clicking the ‘Place Order’’ button your order will be proceed and shipped after payment is completed.

We will acknowledge receipt of your order by sending you an automatically generated email acknowledging your order. This is only an acknowledgement of receipt of your order, and no binding contract will be formed between us unless and until we accept your order by separate e-mail or by phone.

Where we accept your order, we have a legal duty to supply goods that are in conformity with these Terms and Conditions.

The Customer shall be responsible to for ensuring the accuracy of the terms of the Customer’s Order submitted by the Customer, and for giving any necessary information relating to the Goods within a sufficient time to enable to perform the Contract in accordance with its terms. shall incur no liability resulting from inaccurate information being supplied by the Customer. If in doubt please call our customer contact centre who will be able to advise you

The quantity, quality and description of and any specification for the Goods shall be those set out in the Order Confirmation. reserves the right to change the Goods or any relative specifications (whether such specifications have been submitted by the Customer in the Customer’s order or otherwise) and designs at any time, without notice, as a result of changes in the law or at the sole discretion of


Information displayed on this website relating to pricing is subject to change by us without notice, but those on the site at the time of any order placed will be the prices applicable to that order.

Occasionally, an error may occur and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods at the incorrect price or at all. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavour to contact you and ask you whether you wish to continue with the order at the correct price, or to provide an alternative. If we are unable to contact you or you do not wish to continue with the order at the correct price, or to accept an alternative, we will cancel your order and refund the price you have paid.

Unless stated otherwise, all prices include VAT (where applicable).


Information displayed on this website relating to availability is subject to change by us without notice. We cannot guarantee permanent or continuous availability of all products on this website. All orders are subject to availability at all times.

We deliver within European Union (EU) and  European countries only. For orders from other countries the Customer must arrange own shipping or local pick up only.

We will deliver the Goods ordered by you to the address you give us when you make your order on this website, or such other address as shall be approved by in advance.

We will use reasonable endeavours to deliver the goods on any specified date we agree, or if no date is specified, within 30 days after the day on which we accept your order. In the case of unforeseen circumstances beyond our reasonable control (for example, adverse weather conditions, unpredictable delays caused by traffic congestion, road works, diversions or mechanical breakdowns, in each case to the extent beyond our reasonable control) we may not be able to deliver the goods within these timescales and we will not be liable for any delay or failure to deliver the goods if the delay or failure is wholly or partly caused by such circumstances. In the event that a delivery does not take place, we and you will agree an alternative delivery date.

We are also not responsible for any delay caused by the unavailability of someone to take delivery of the Goods.


Some vehicle manufacturers make recommendations about tire and wheel replacement on certain models. This information is generally published in the owners operating manual but as it is not promulgated to tire retailers, cannot accept responsibility for non-compliance.


We must receive payment in advance before your order can be processed and the Goods can be dispatched, unless we have agreed otherwise in advance in writing. Payment for Goods can be made by one of the following payment methods:

  • PayPal – you can pay with your credit card if you don’t have a PayPal account.
  • Credit card (Your credit card will be charged following the submission of your order).
  • Debit card (Your account will be charged following the submission of your order).

Card and Debit card details are not seen or stored by, but are passed to the card processor –, which will then check your details and proceed your payment.

  • Direct Bank Transfer – Make your payment directly into our bank account. Please use your Order ID as the payment reference. Your order won’t be shipped until the funds have cleared in our account.

Our bank accounts:

Eurobank Bulgaria
IBAN: BG56BPBI79401056428601

  • Pay in store on pick up.


You have the right to cancel your order without having to give a reason at any time before the arranged fitting date and to receive a full refund

To exercise your right to cancel, you must inform us of your decision to cancel by phone, mail or e-mail using the contact details set out above.

You will not have any right to cancel an order after the goods have been fitted to your vehicle.


Following cancellation, we will refund you the price paid for the cancelled order (or part of the order cancelled), less any collection or return charges (if any). We will pay the refund within 14 days after the day you notified us to cancel your order. We will refund you using the same means of payment as you used to pay for your order.


In the event of a complaint concerning a suspected manufacturing defect the Customer will pay in full for replacement Goods which will provide. will then return the Goods that are suspected of being defective to the manufacturer for inspection. If the manufacturer confirms that the Goods are defective a refund will be made. The amount of the refund will take into account the nature of the defect and the amount of use that the Customer has derived from the Goods. The decision of the manufacturer will be final.


We reserve the right to cancel the contract between us if, for example:

We have insufficient stock to deliver the goods you have ordered;
We do not deliver to your area; or
One or more of the goods you ordered was listed at an incorrect price,
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible.

12. Complaints


We always endeavor to provide the best service and products for our customers. However, on rare occasions, we recognize that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints
procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on +359 893 50 50 50.,
or email us at office AT and we aim to respond within 48h of receiving your complaint and where possible, will provide you with a date to remedy any issues raised. Where we cannot resolve any complaints using our own complaints procedure, as a Which? In the unlikely event of a complaint arising and you wish to refer the complaint please contact European Commission Online Dispute Resolution via their website: European Commission Online Dispute Resolution


Risk in the Goods shall pass to the Customer as soon as the Goods are delivered or fitted to any vehicle owned by the Customer or the Customer’s Customer or client or to a place specified by the Customer. Property in or title to the Goods shall remain vested in until the Goods have been paid for in full and that payment is received by Until title passes to the Customer all Goods shall be held by the Customer as bailee of and shall be stored separately from any other Goods and identified as the property of Where or batteries have been fitted to a vehicle they must not be removed from that vehicle without the written consent of and the vehicle must not be sold or disposed of without the written consent of prior to payment being received by


To the extent not prohibited by law, we accept no liability for any:

loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into our contract);
loss which arises when we are not at fault or in breach of these Terms and Conditions; and
business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses, as well as business interruption).
Nothing in these terms will affect any liability we may have: (a) for fraudulent misrepresentation; (b) for death or personal injury arising from our negligence: (c) under Part I of the Consumer protection Act 1987; (d) for breach of any condition as to title or quiet enjoyment of or in relation to any goods supplied by us; or (e) in relation to any other liability, including any liabilities under sale of goods or supply of services legislation, that may not by applicable law be excluded or limited.


We will have no liability to you for any delay in delivering goods you have ordered that is caused by any event or circumstance beyond our reasonable control(including, without Imitations, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, acts of God, terrorist attack war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition for restrictions on imports or exports).


If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, the validity, legality or enforceability of any other part of these Terms and Conditions and the remainder of the provision in question will not be affected.

No person other than you and us shall have any rights to enforce our agreement, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

If we fail to insist that you perform any of your obligations under our agreement, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

You may not assign or transfer your rights or obligations under our agreement, unless we agree in writing.

We may update, vary and amend these Terms and Conditions from time to time without prior notice, Each time you order or otherwise purchase any goods from us, the Terms and Conditions in force at that time will apply (as set out on this Website). Please check this website to ensure that you understand which Terms and Conditions apply.


These terms are governed by Bulgarian law. Any contract for the purchase of goods from this website and any dispute or cairn arising out of or in connection with any such contract will be governed by Bulgarian law. You and we both agree that the courts of Bulgaria will have non-exclusive jurisdiction.

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.